Question 1

Can I amend or cancel my order?

Accepted Answer

We begin processing orders as quickly as possible, so we cannot guarantee changes once an order has been placed. If you need to make an amendment, please contact us as soon as possible at info@nofyr.co.uk, and we'll do our best to help.

Question 2

I haven't received my order confirmation.

Accepted Answer

Please check your junk or spam folder first. If you still can't find it, contact us and we'll be happy to help.

Question 3

Can I track my order?

Accepted Answer

Yes. Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.

Question 4

How long does delivery take?

Accepted Answer

UK Standard: 3–5 working daysUK Next day: 1–2 working days (where available)Delivery estimates begin once your order has been dispatched.

Question 5

Do you ship internationally?

Accepted Answer

No, we currently only offer UK shipping.

Question 6

My parcel hasn't arrived.

Accepted Answer

If your estimated delivery date has passed, please contact us with your order number and we'll investigate with the courier.

Question 7

What is your returns policy?

Accepted Answer

We accept returns within 30 days of delivery, provided items are unworn, unwashed and returned with all original tags attached.For full details, please visit our Returns & Refunds Policy.

Question 8

Do I have to pay for return postage?

Accepted Answer

Unless your item is faulty or we have sent the wrong item, customers are responsible for return postage costs

Question 9

When will I receive my refund?

Accepted Answer

Once your return has been inspected and approved, refunds are usually processed within 5–10 working days back to your original payment method.

Frequently Asked Questions